PRIVACY POLICY

The Texas Lawyers’ Assistance Program (TLAP) Terms and Conditions / Privacy Policy

The Texas Lawyers' Assistance Program provides information and online tools to State Bar of Texas members and the public. To do this effectively, certain user data may be collected and/or reviewed so that we can understand our users and in turn make the website relevant to each individual user. Information about members and the public is used in different ways, as outlined below.

This privacy statement may change from time to time as we add features to tlaphelps.org. If you have questions or comments, please contact Michelle Fontenot at michelle.fontenot@tlaphelps.org.

Information Collected and its Use

Information collected from both members and the public includes:

Server log information: When you visit tlaphelps.org or any other website, you are identifiable as a unique number, called an IP address. Your IP address is automatically collected in server logs. We use this information to help diagnose problems with our server and to analyze server traffic to learn which pages on tlaphelps.org receive more or fewer visitors. This information is anonymous and cannot be traced back to a specific individual. The server log also can tell us which browser you are using (i.e. Internet Explorer or Safari), and the name of the website that referred you to our site. (i.e., if you were visiting the Dallas Bar Association website and clicked on a link to tlaphelps.org, you were “referred” through the Dallas Bar site).

Cookies: These are text files which our website places on your computer’s hard drive to keep track of your preferences. We may use cookies to personalize your experience on tlaphelps.org. That is, cookies may help us remember who you are and deliver content and services based on your personal preferences.

SMS Messaging: TLAP respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected verbally either over the phone or in person.
• Data Usage: We use your data solely for responding to texts sent to our number.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact State Bar of Texas/TLAP at 800-343-8527 or 512-400-6070 or 512-387-5905 or michelle.fontenot@tlaphelps.org for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to michelle.fontenot@tlaphelps.org or 800-343-8527 or 512-400-6070 or 512-387-5905. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance and you will receive a text including our phone number, email, and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. The State Bar of Texas will not sell, rent, or share the collected mobile numbers.

Security

We have security measures in place that are intended to prevent the loss, misuse, or alteration of information under our control.